vivo88 Privacy Policy

This page describes what we collect when you use vivo88 and how we keep that data protected. We operate across Android (via APK installation), iOS (via browser), and desktop. Regardless of your device, the same privacy commitments apply—your personal information is encrypted, logged securely, and never sold to third parties.

When you register with vivo88, you provide an email address and password. To deposit funds or withdraw winnings, we collect identity documents (national ID card), a selfie holding your ID, and proof of residential address. We use this information to verify your identity (KYC compliance), prevent fraud, and comply with financial regulations. We store all personal data on encrypted servers and limit access to authorised staff only.

Our privacy practices reflect our commitment to transparency. We explain what data we collect, how long we keep it, who can access it, and your rights regarding your information. If you have questions about your data on vivo88, contact our support team via in-app chat or email.

What Data We Collect on vivo88

We collect different types of data depending on how you use vivo88. When you register, we collect your email address, password (hashed, never stored in plain text), and optional profile information like your name and phone number. When you log in from a phone or desktop, we record your IP address, device type, and login timestamp for security purposes.

Account and KYC data on vivo88

Before you can deposit or withdraw, we require Know Your Customer (KYC) verification. We collect a copy of your national ID card, a selfie holding your ID, and proof of residential address (utility bill or bank statement). We verify this information against our compliance database and store it encrypted on our servers. We retain KYC documents for at least five years after account closure, as required by financial regulations.

We also collect payment method information—your bank account number or e-wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment account details). We use this information to process deposits and withdrawals. We do not store full credit card numbers; payment processing is handled by our payment partners, who comply with PCI DSS (Payment Card Industry Data Security Standard).

Game and betting data: Every spin, bet, and game session on vivo88 is logged with a timestamp, game name, bet amount, and outcome. This data is permanent and used for transparency, dispute resolution, and compliance auditing.
Device and connection data: We record your device type (Android, iOS, desktop), app version, IP address, and connection type (Wi-Fi, mobile data). This helps us optimise performance and detect fraudulent access patterns.
Communication data: When you contact our support team via chat, email, or phone, we record your message, our response, and the resolution. We retain support tickets for at least one year.
Cookies and tracking: We use cookies to remember your login session, language preference, and betting history. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, though this may affect vivo88 functionality.

Our servers and data location

We at vivo88 store your data on encrypted servers that may be located outside your jurisdiction. By using vivo88, you consent to your data being processed and stored internationally. We apply the same security standards regardless of server location.

How We Use Your Data and Your Rights

We use your data for specific purposes: to verify your identity (KYC), process deposits and withdrawals, prevent fraud, comply with financial regulations, and improve our service. We do not sell your personal information to third parties. We do not use your data for marketing purposes unless you explicitly opt in.

Third-party processors and data sharing

We share your data with third-party processors only when necessary. Our payment partners (BCA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) receive your payment method information to process transactions. Our KYC verification provider receives your identity documents to verify your information. Our hosting provider stores our encrypted databases. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.

We may disclose your data to law enforcement or financial regulators if legally required. We will notify you of such disclosure unless legally prohibited from doing so.

Data retention: We retain account data for the duration of your account plus five years after closure. Game history is retained permanently for compliance and dispute resolution.
Data access: You can access your personal data by logging into your vivo88 account and navigating to "My Account" or "My Data". You can request a copy of all your data by contacting support.
Data correction: If your personal information is incorrect, you can update it in your account settings. For KYC documents, contact support to request a correction or resubmission.
Data deletion: You can request account closure and data deletion by contacting support. We will delete your account data after five years, as required by law. Game history may be retained longer for compliance purposes.

Security measures on vivo88

We protect your data using industry-standard encryption (TLS/SSL for data in transit, AES-256 for data at rest). We limit access to your data to authorised staff only. We conduct regular security audits and penetration testing. We do not guarantee absolute security—no system is non-specific info secure—but we undertake to protect your data to the highest practical standard.

If we discover a data breach affecting your account, we will notify you via email and in-app notification within a reasonable timeframe. We will explain what data was compromised and what steps we are taking to prevent future breaches.

Your rights and contact information

You have the right to access, correct, and delete your personal data. You have the right to opt out of marketing communications. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data. To exercise any of these rights, contact our support team. We will respond to data requests within 30 days.

Our support team is available in English and Indonesian via in-app chat, email, or phone. We prioritise data privacy requests and security issues. If you are in Jakarta, Surabaya, Bandung, or Medan and have urgent concerns about your account data, you can reach us through multiple channels for faster resolution.

This privacy policy applies to all vivo88 services—sportsbooks, live dealers, slots, esports markets, and all games accessible via our Android app, iOS browser, or desktop interface. We update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of vivo88 after such notification constitutes your acceptance of the updated policy.